xbajkk Privacy Policy
Your personal information is completely safe with us. This policy explains how xbajkk collects, stores, and uses your information.
xbajkk is a trusted online entertainment platform for players in Bangladesh. We place the highest importance on our users' privacy. This privacy policy describes in detail what personal information xbajkk collects, why it is collected, how that information is used and kept secure, and what rights you have regarding your information.
By using the xbajkk platform, you are considered to have given your consent to the terms set out in this privacy policy. If you do not agree with any part of this policy, you are requested to contact us before using our services.
What Information We Collect
When registering an account and using our services on xbajkk, we may collect the following types of information:
1.1 Personal Identification Information
- Full name and date of birth (for age verification — to confirm you are 21 or older)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Current residential address
1.2 Financial Information
- bKash, Nagad, Rocket, or Upay mobile banking number (for processing transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
1.3 Technical Information
- IP address and device identifier information
- Browser type, language, and version
- Operating system and device type
- Cookie and session data (discussed in detail below)
- Site access times, page visit patterns, and click data
1.4 Activity Information
- Gaming history, bet amounts, and results
- Bonus claim and usage history
- Records of conversations with support via live chat and email
Purpose of Data Collection
xbajkk collects and uses your information only for specific and legitimate purposes. These purposes are as follows:
2.1 Account Management and Identity Verification
Personal information is essential for creating, managing, and keeping your account secure. It is used to confirm age verification (for users aged 21 and above only) and to maintain account security.
2.2 Processing Financial Transactions
Financial information is used to process deposit and withdrawal requests, prevent fraud, and ensure financial security.
2.3 Improving Service Quality
Usage patterns are analyzed to improve the functionality of our platform, add new games and services, and further enhance the user experience.
2.4 Communication and Customer Service
Your contact information is used to send important account-related notifications, security alerts, promotional offers (if you have given consent), and to provide customer service.
2.5 Promoting Responsible Gaming
We monitor your gaming activity to identify any unusual or concerning gaming behavior and provide assistance when needed. To learn more about responsible gaming, please visit our Responsible Gaming page.
Cookies and Tracking Technologies
xbajkk uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.
We use the following types of cookies:
- Essential Cookies: These are necessary for the basic functionality of the platform — maintaining login sessions and ensuring security.
- Functionality Cookies: Help remember your language preferences, login information, and other personalized settings.
- Analytics Cookies: Collect information to understand site usage patterns and improve the service. This data is processed in aggregate.
You can control cookies by changing your browser settings. Please note that disabling cookies may limit some functionality of the platform.
Information Sharing and Disclosure
xbajkk never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Necessary information is shared with trusted service providers for payment processing (such as bKash, Nagad, Rocket, Upay, and banks), technical infrastructure maintenance, and fraud prevention. All such partners operate under strict confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal processes. In such cases, we provide only the minimum information legally required.
4.3 Business Restructuring
In the event of a company merger, acquisition, or asset sale, user data may be transferred. In that case, the new entity will be required to comply with the terms of this privacy policy.
Data Security Measures
xbajkk applies industry-standard security measures to protect your information. Our security framework includes:
- SSL Encryption: All data transmission between you and our servers is protected by SSL/TLS encryption.
- Password Hashing: Your password is never stored directly — only a one-way encrypted hash is stored.
- Access Controls: Only authorized personnel can view personal information, only for specific needs and within defined roles.
- Regular Security Audits: Our systems undergo regular vulnerability testing and security audits.
- Data Backups: Your information is regularly backed up in a secure and encrypted manner.
- Fraud Monitoring: Automated monitoring systems remain active around the clock to detect suspicious activity.
Data transmission over the internet is never entirely risk-free. However, xbajkk is committed to implementing the highest standard of security measures.
Data Retention Period
xbajkk stores your information only for as long as it is necessary:
- For active accounts: All relevant information is retained for as long as your account remains active.
- After account closure: Financial and identity-related records may be retained for a specified period as required by legal obligations, dispute resolution, and fraud prevention.
- Marketing communication data: Marketing communications will be stopped from the moment you withdraw your consent.
Your Data Rights
As a user of xbajkk, you have the following rights over your own information:
7.1 Right of Access
You may request at any time that we inform you of what information we are storing about you.
7.2 Right to Rectification
You have the right to request correction of any inaccuracies or incomplete details in your information. Corrections can be made through account settings or via support.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
7.4 Right to Object to Processing
You may object to the processing of your information for marketing communications or profiling purposes.
7.5 Right to Data Portability
You have the right to receive a copy of your personal information in a structured and machine-readable format.
To exercise these rights, please contact our support team.
Protection of Minors
xbajkk strictly does not provide services to anyone under the age of 21. We actively enforce age verification processes. If it comes to our attention that a minor has provided information, we will immediately close that account and delete the associated data.
If you believe a minor is using our platform, please notify us immediately.
Third-Party Links and Services
Our platform may have connections to third-party services such as payment gateways or game providers. These third parties have their own privacy policies, for which xbajkk is not responsible. We always recommend that you read the privacy policy of the relevant third party.
Changes to the Policy
xbajkk may update this privacy policy from time to time. For any significant changes, we will send a notification to your registered email address and display a clear notice on the platform.
The "Last Updated" date at the top of the policy always indicates the date of the most recent change. Continued use of the platform after any changes means you are considered to have agreed to the updated policy.
Contact Us
If you have any questions, comments, or data-related requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
Our privacy team will generally try to respond to your request within business days.
Still have questions?
Find answers to common questions on our FAQ page, or contact our support team directly.